FAQs

Questions

Covid-19 Protocols

Question 1

How we’re staying Covid secure

For the moment we are set up with social distancing and self-catering stays in mind, until we are allowed to open for group stays and retreats. There are 2 metres between all loos, showers and kitchen areas. The Barns are open buildings, well ventilated and made from materials that are easily cleaned. Our cleaning team sanitise The Barns three times a day: morning, lunchtime and evening. We continue to follow the latest government advice, and kindly ask that all guests respect best practice: wearing masks in communal indoor areas, washing their hands regularly (hand wash and sanitiser is provided throughout the main barns) and respecting their distance to others.

Questions

Before You Arrive

Question 2

What clothing and footwear to pack

We always recommend bringing lots of warm, waterproof clothing that dries easily, plus waterproof footwear. Bring warm layers for the day and especially for night, as it can get chilly – multiple pairs of warm socks are a must. A head torch and/or torch would be useful, too.

Wellies or walking boots are absolutely essential. We would recommend bringing a pair of slippers and/or thick socks to wear in your Bell Tent, as we kindly ask that you do not wear outdoor shoes inside our tents.

Question 3

Phone supply and phone chargers

There is power supplied to The Barns for phone and laptop charging if necessary. Unfortunately, we cannot be held responsible for any personal items left unattended. We would recommend leaving your phone switched off!

Questions

Getting Here

Question 4

Directions

The easiest way to find us is on What3words with ‘romantics.galaxy.budget’. We recommend that you drive to us so you can explore the local area more easily. Plug PL30 4DW into your sat nav and follow the signs – you’ll find us. Or to reach us by train, our nearest station is Bodmin Parkway, where you can arrange for a taxi to bring you here.

Questions

During Your Stay

Question 5

Parking

There is ample space outside The Barns for you to park your vehicle.

Question 6

Checking in and out

Check in days are on a Monday, Wednesday or Friday. Please get in touch with any exceptions to this as we may be able to help! Check in time is between 3pm-5pm, check out is at 10am. Please check in at reception at The Barns when you arrive. There, you will be given a site map and shown to your Bell Tent or plot. Please check out in the same way. While we require you to vacate your tent or plot by 10am, you are welcome to enjoy the site for the rest of the day.

For bookings at The Keep you will receive separate directions and instructions, check in and check out times are the same.

Question 7

Card-only payments

We are a cash-free site. You can pay by card or Apple Pay only.

Question 8

Eating and drinking

As a self-catering site, we encourage you to bring your own food. There are local farm shops nearby. Plus, there are local shops in Bodmin, just a 20-minute drive away.

Question 9

Cooking utensils, cutlery and crockery

We have everything that you need on site: pots, pans, plates, cutlery, kettles, the lot!

Question 10

Food storage

We have fridges and cupboards for you to store any food. Please bring your own containers to keep food in. We accept no responsibility for Cornish piskies that may move things in the night!

Question 11

Toiletries

Hand wash and hand sanitiser are provided in the communal areas. For all other toiletries (such as shampoo, shower gel, etc), please bring your own – we are working to provide these in the future.

Question 12

Bed linen and towels

We provide Egyptian cotton bed linen and towels for guests staying in Bell Tents and The Keep only.

Questions

House Rules

Question 13

Cancellation policy

Retreat bookings must pay a minimum 50% deposit to secure their dates in the calendar. This deposit is non refundable.

Private bookings (bell tents / PYO), our cancellation policy offers a 100% refund if you cancel 7 days or more before your stay. A 50% refund will be given if you cancel between 7 days and 48 hours before your stay, while full payment will be taken if you cancel less than 48 hours before you’re due to arrive.

Question 14

Group stays

Please get in touch if you would like to book as a group. We organise group stays for wellness, yoga, and corporate groups wishing to restore their mindset in a wild space. We do not accommodate hen or stag parties.

Question 15

Family stays

Please note that guests must be over the age of 5 to stay at Cabilla and in the pitch your own area of the site only. Under 16’S are not permitted in The Glade. Also, any child under 16 must be accompanied by an adult (18+).

Question 16

Pets

Sadly we cannot accommodate dogs or other pets due to the nature of the ecological restoration we are trying to achieve and livestock on the farm.

Question 17

Smoking and alcohol

We ask that guests refrain from smoking inside any tents, communal indoor areas or anywhere that may disturb and hinder the stay of others. We also respectfully ask guests to dispose of cigarette stubs appropriately, so as not to affect our woodland. We don’t have a license to sell alcohol at the moment, but you are welcome to bring your own to drink on site in moderation. We retain the right to ask you to stop drinking if inappropriate behaviour occurs.

Question 18

Building fires

You can purchase firewood and charcoal at reception to build fires in the designated areas provided by our pitches and Bell Tents. Please manage and dispose of your fire appropriately. Please do not leave your fire unattended at any point.

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